One email for everything
Whatever it is — bug report, refund request, “my kid loved this,” press inquiry, daycare quote — that’s the address. It goes to a real human (me, Diego), not a ticket queue.
What to expect
- Reply time: 1–2 business days, usually same-day during US Pacific working hours.
- Refunds: Email with the address you used at checkout — full refund within 30 days, no questions.
- Bug reports: Include the device + browser + a short description of what happened. Screenshots help.
- Press inquiries: Mention the publication and your deadline in the subject line so I can prioritize.
What this isn’t
There’s no support phone number, no chat widget, no support ticketing portal. TumbleKeys is a one-person project — async email is the only sustainable way to do this well. If you need a faster response, that’s a fair signal that TumbleKeys may not be the right product for your use case, and a refund is on the table.
Business inquiries
For daycares, pediatric offices, libraries, and other commercial deployments, see Business plans for self-serve checkout. For volume orders (10+ locations) or invoice billing with EIN, email and mention “business” in the subject so I can route appropriately.
Mailing address
If you absolutely need a postal address for legal purposes, request one by email and I’ll send it back.